At Direct Affinity CX, we believe that our people are at the heart of everything we do. That’s why we’re thrilled to announce that our UK head office in Runcorn has officially achieved Great Place to Work® Certification™!
What makes this certification so special?
This prestigious recognition is based entirely on feedback from our employees through anonymous surveys. It’s a testament to the incredible culture, dedication and sense of community that our team has built together.
A remarkable 96% of employees said that Direct Affinity CX is a great place to work – far surpassing the UK average of 54%, and reflecting the strong camaraderie and positive workplace environment.
A culture that puts people first
For us, this achievement is more than just a certification – it’s validation of the safe, supportive and empowering environment we strive to create every day. From collaborative teamwork to fostering growth opportunities, Direct Affinity CX is a place where people feel genuinely valued and excited to come to work.
As Lottie Williams, our Head of Operations, said:
“Creating an environment where everyone feels safe, supported and happy has always been a top priority. But what makes this recognition even more special is that it wasn’t driven by a management initiative – it’s the result of every single member of the team.”
Always striving for better
While we’re incredibly proud of this achievement, we’re also committed to continuous improvement. The survey highlighted areas for growth, such as increasing our contributions to the community and involving employees more in decision-making.
We’ve heard this feedback loud and clear, and we’re eager to work with our teams to make meaningful progress in these areas.
“Great Place To Work® Certification™ is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience,” says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. “By successfully earning this recognition, it is evident that Direct Affinity CX stands out as one of the top companies to work for, providing a great workplace environment for its employees.”
Join us in making a difference
At Direct Affinity CX, we’re not just a company – we’re a genuine community. Our mission to make every customer contact count is made possible by the incredible people who work here. If you’re looking for a workplace that values collaboration, kindness and innovation, we’d love to hear from you.
Here’s to celebrating our success and striving for even greater achievements together!
