Nowadays, consumers are happy to buy many products online, but for major decisions – like buying a car – being able to talk to a living, breathing human being still beats a chatbot hands down.
We deliver outstanding customer service for the automotive industry. That starts with finding the right people to talk to our clients’ customers.
Back in 2016 we took the inspired decision to open a call centre operation in Tenerife. We found a mature, enthusiastic population of British expats who were eager to do something more meaningful than bar work. And we discovered that year-round sunshine is a great mood enhancer.
Today, around two thirds of our CX agents are based in Tenerife. Not because it’s cheaper to employ there, but because the quality of candidates is consistently high, with low staff turnover. Together with our Runcorn HQ, we have the calibre of personnel to represent your brand with warmth, intelligence and integrity.
Our clients rely on us to be the ambassador for their brands. That’s why recruiting, training, and rewarding natural communicators is the cornerstone of what we do. They need the empathy to be able to respond to each caller as an individual. The enthusiasm to make a prospect eager to visit the showroom. The credibility and training to talk a customer through an offer or negotiate a vehicle trade-in appraisal.
A natural interest in people can’t be taught. But other communication skills can be, and our training is thorough. Some are instinctive, empathetic appointment makers, while others have the calm temperament to navigate pre-purchase applications with a prospect.
We believe in delivering more satisfied customers and better sales results for our clients, today and tomorrow.
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