AmberConvert

Our Products

What is AmberConvert?

AmberConvert gives dealers a structured, consistent way to turn red and amber work into revenue. We take on the follow-up that busy service teams rarely have time for, using customer-friendly outreach and real-time data to book in work that would otherwise be lost. The result: smoother workshop utilisation, higher conversion rates and improved customer satisfaction.

Turn opportunities into profit.

AmberConvert helps you recover missed workshop revenue by following up on unconverted amber VHC work. Our CX agents contact customers who delayed or declined non-urgent repairs, re-presenting the value and scheduling appointments in line with your ramp availability.

Why dealers use AmberConvert:

Following up red and amber work after VHCs: Reconnect with customers who postponed recommended work.

Increasing workshop efficiency: Balance your ramp utilisation by booking jobs that maximise capacity.

Supporting service teams: Give advisors space to focus on live customers while we handle red and amber follow-ups.

Driving incremental revenue: Capture low-effort profit from existing customer relationships.

Building trust: Use transparent, value-led communication that strengthens long-term loyalty.

Clear visibility: Using live reporting and call playback via your dedicated CX portal.

Why it works:

Proven uplift: We consistently raise amber conversion rates well above the 10% industry average.
Smart scheduling: Contact plans align with availability to maximise ramp time.
Multi-channel engagement: Customers are reached through their preferred channels – SMS, email and calls – with reminders in order to reduce no-shows.
Actionable insight: Real-time dashboards show conversions, customer feedback and missed opportunities for continuous improvement.