Use the flexibility of the CX platform to create bespoke customer experiences
Not another system
The beauty of our CX platform is that it can integrate seamlessly with existing systems. A clear, straightforward dashboard shows the customer contacts we’re making and the outcomes, in one place, in real time.
The combination of our dynamic CX platform and intelligent CX agents gives us the flexibility to offer a broad range of call-based products.
One example is pre-sale qualification, where our agents take a prospective customer through a series of questions to triage their capability to meet credit requirements.
This means we only make appointments for customers likely to obtain credit.
Our work for Trade Centre provides a case study for this.
Dealing with prospective buyers who may not have a clear idea of their own creditworthiness, the task calls for speed, sensitivity and diplomacy.
On the other hand, sending under qualified prospects through to the showroom floor wastes the time of both the sales team and the customer.
We have also created a bespoke process for CARWOW’s ‘Sell my Car’ offer. Agents call the customer to gain a clear and realistic picture of the vehicle’s age, mileage and condition.
The success of this programme calls for speed, teamwork and transparency, with empathetic and professional agents negotiating a price that the customer is happy with and which dealers are likely to pay.
Our clients appreciate the flexibility of the CX platform, which enables them to view results in real time and even to listen to call recordings.
When refinements or tweaks are needed, we’re able to pivot quickly and test new approaches.
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